Delivery InformationWe deliver Australia wide via STARTRACK. You will be issued with a tracking number once your order has been dispatched from our Warehouse which is located in Gladesville, NSW.
Returns PolicyIf a product you buy from Enlightened Living fails to meet a consumer guarantee, you have the right to ask for a repair, replacement, or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor. You can ask Enlightened Living for your preference of a free repair, replacement, or refund, however, this does not apply if you simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase, or had no use for it. If you have a minor problem, we can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. Enlightened Living may however take into account how much time has passed since you bought the product considering the following factors: What is a major problem? A product or good has a major problem when:
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is significantly different from the sample or description
- it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
- it doesn’t do what you asked for and can’t easily be fixed within a reasonable time, or it is unsafe.