What Is A Major Problem?
A product or good has a major problem when:
It has a problem that would have stopped someone from buying it if they’d known about it
- It has a problem that would have stopped someone from buying it if they’d known about it
- It is significantly different from the sample or description
- It is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
- It doesn’t do what you asked for and can’t easily be fixed within a reasonable time, or it is unsafe.
You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.
If the product is found not to have a problem, you may be required to pay the transport or inspection costs. An estimate of these costs should be provided to you before the product is collected, and the costs must not be inflated in an attempt to deter you from pursuing your claims.