About Lead Time
Lead times are our best estimate based on previous shipments, expedited delivery is available, however may incur an additional cost, please contact you local Enlightened Living representative for the shipping options. Product delays are often out of our control, cancelled flights, ships stuck in canals, covid outbreaks at suppliers or shipping companies can all cause delays and whilst Enlightened Living endeavours to overcome or minimise these delays Enlightened Living will not be held responsible for any delay.
We deliver Australia wide via STARTRACK. You will be issued with a tracking number once your order has been dispatched from our Warehouse which is located in Gladesville, NSW.
If a product you buy from Enlightened Living fails to meet a consumer guarantee, you have the right to ask for a repair, replacement, or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor. You can ask Enlightened Living for your preference of a free repair, replacement, or refund, however, this does not apply if you simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase, or had no use for it.
If you have a minor problem, we can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. Enlightened Living may however take into account how much time has passed since you bought the product considering the following factors:
What is a major problem?
A product or good has a major problem when:
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is significantly different from the sample or description
- it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
- it doesn’t do what you asked for and can’t easily be fixed within a reasonable time, or it is unsafe.
You are entitled to return a product if you believe that there is a problem. You are generally responsible for returning the product if it can be posted or easily returned. You are entitled to recover reasonable postage or transportation costs from the business if the product is confirmed to have a problem, so keep your receipts.
If the product is found not to have a problem, you may be required to pay the transport or inspection costs. An estimate of these costs should be provided to you before the product is collected, and the costs must not be inflated in an attempt to deter you from pursuing your claims.